Refund Policy

Last Updated: April 19, 2025

1. Refund Eligibility

Our refund policy covers the following scenarios:

  • Project cancellation before commencement
  • Service quality issues
  • Breach of service agreement
  • Inability to deliver promised services

2. Refund Process

To request a refund:

  • Submit a written refund request
  • Provide relevant documentation
  • Allow up to 14 business days for processing
  • Receive confirmation of refund status

3. Non-Refundable Items

The following are not eligible for refunds:

  • Completed and delivered work
  • Custom development work
  • Third-party services or licenses
  • Services used or partially delivered

4. Partial Refunds

Partial refunds may be issued for:

  • Incomplete milestone deliverables
  • Reduced scope of services
  • Mutually agreed termination
  • Pro-rated service periods

5. Contact Information

For refund-related inquiries, contact us at:

  • Phone: +971 507936003
  • Abu Dhabi, UAE
  • Email: info@cybrex.ae
  • Email: cybrextech@yahoo.com
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